Client Onboarding Process
Referral pathway
1. Referral Received
We receive your referral from a health professional, community service, or support agency.
↓​
2. Confirmation Email
You’ll get an email confirming that AB Health has received your referral within 24hours.
↓​
3. Nurse phone or paper triage
Our experienced nurse will carefully review the details provided in your referral file. They will then call you directly to Confirm your booking date, Go over the service details and Explain the payment pathways and answer any questions.
This step ensures that your care is personalised, accurate, and aligned with your needs before your appointment begins.
↓​​
4. Appointment comfirmation
You'll get and email for your confirmed booking time and online appointment link.
↓
5. Appointment
Your appointment is scheduled, and your care journy with us begins.
Private service pathway
1. Submit Your Request
Fill in our quick booking form on request a booking.
↓​
2. Confirmation Email
You’ll get an email within 24hours confirming that AB Health has received your referral.
↓​​
3. Nurse triage Call
Our experienced nurse will call you directly to Confirm your booking date, Go over the service details and Explain the payment details and answer any questions. This step ensures that your care is personalised, accurate, and aligned with your needs before your appointment begins.
↓​
4. Appointment comfirmation
You'll get and email for your confirmed booking time and online appointment link.
↓
5. Appointment
Your appointment is scheduled, and your care journy with us begins.
